Refund policy

At Zephyr Craftsman, we are committed to ensuring complete customer satisfaction with every purchase. Our 30-day return policy provides a hassle-free process for returning items and receiving a refund if necessary. Please review the details below to understand our requirements and procedures.

Eligibility for Returns

To qualify for a return, please ensure the following:

  • The item is in its original condition: unworn, unused, with tags, and in its original packaging.

  • You have the receipt or proof of purchase.

Returns initiated without prior approval will not be accepted.

Return Process

  1. Request a Return:
    To initiate a return, please contact our support team at info@zephyrcraftsman.com with your order number and a brief description of the reason for the return.

  2. Return Approval and Shipping:
    If your return is approved, we will provide a prepaid return shipping label along with instructions on how to send the item back. Please follow these instructions carefully to ensure a smooth return process.

  3. Return Shipping Costs:

    • If the return is due to our error (e.g., incorrect or defective items), we will cover the shipping cost.

    • For all other reasons, return shipping costs may be deducted from the refund amount.

For additional assistance or questions about returns, contact us at info@zephyrcraftsman.com.

Damages and Issues

If your item arrives damaged, defective, or incorrect, please inspect the order upon receipt and contact us immediately at info@zephyrcraftsman.com. We will assess the issue promptly and take appropriate action, such as issuing a refund or providing a replacement.

Exchanges

If you would like a different item, the fastest way to proceed is to return the original item and place a new order for the desired item once the return is accepted.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in its original, unused condition, with tags and packaging intact. Please include the receipt or proof of purchase when returning the item.

Refunds

  1. Inspection and Approval:
    Once we receive your returned item, we will inspect it and confirm whether the refund is approved.

  2. Refund Method:
    Approved refunds will be processed back to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund to your account.

  3. Delayed Refunds:
    If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@zephyrcraftsman.com.

Thank you for shopping with Zephyr Craftsman. We appreciate your trust in our products and services, and we are always here to assist you with any questions or concerns.